Job Description
The Customer Account Manager (CAM) has the primary responsibility for managing the business relationship with customers. This position is involved in developing new proposals, production/manufacturing strategies and managing the critical/key activities with all our customers. The role requires the ability to work with internal Operations teams to ensure that the needs of the customer are being met, flow down of customer requirements is timely and accurate, and the Voice of the Customer is communicated and drives the internal organization’s behavior. The position is the key to maintaining our customer relationships and creating an exceptional Customer Experience.
Job Description Details
- Acts as a primary point of contact for existing and potential customers
- Provide timely response to customer inquiries
- Provide price quotes for repair or manufacturing to existing and potential customers
- Process quote approvals, status updates
- Perform an initial contract review of all purchase/repair orders to ensure a flow-down of requirements, proper scheduling
- Ensure RFP and Contract compliance
- Formulate and manage scheduled due dates to meet customer expectations
- Maintain status and track progress of customer items in the production and repair processes
- Provide continuous status reports to the customers and management as appropriate
- Manage Customer Contracts, PO process, general account maintenance, and RMA process for returns
- Advocate for, expedite when necessary, customer’s order to ensure delivery
- Coordinate activities with other internal departments such as production, planning, scheduling, and shipping/ receiving to ensure that the customers’ expectations are met
- Investigate and resolve problems as they arise during the course of production and repair activity
- Manage the on-time delivery of customers assets
- Manage customer portal, and the scheduling requirements of goods delivery
- Manage contract requirements flow-down, ensuring that contract requirements are known and communicated to the appropriate functional groups
- Monitors contract performance to ensure compliance
- Coordinates with the Planning and Forecasting team to understand specific customer or market segment requirements
- Forecast sales revenues and determine anticipated demand
- Serve as a customer advocate and mediate customer disputes
- Communicate current and future customer needs and expectations
- Establishes and maintains strong relationships at all levels within the customer organization
Responsibilities & Requirements
- Bachelor’s Degree (or equivalent) in Business Management/Administration or relevant field of study – MBA preferred.
- Minimum of 5 years’ well-rounded and progressive production experience in a complex OEM manufacturing environment is required
- Minimum of 4 years’ customer service/account management experience in a manufacturing industry is required
- 5 years’ experience in business management, program management, sales & marketing or strategic partnering in an Aerospace environment.
- Proven ability to work in a collaborative environment
- Effective written and verbal communications using electronic media and direct or phone contact with external and internal customers
- PC skills, Microsoft office: proficient Excel, Word, E-mail Outlook, Adobe, and preferably Pentagon and SalesForce software
- Ability to operate standard office equipment.
- Good mobility (job requires movement between departments, including production floor)
- Detail oriented (high accuracy required)
- Analytical skills and disciplines in support of business planning, strategy development/deployment, relationship management and conflict resolution, with the ability to translate data into insights
- Demonstrated ability to manage large, complex aerospace proposals and contracts
- Own the customer relationship taking the handoff from our Sales team to successfully project manage and deliver a customer order
- Achieve or exceed performance objectives for schedule, cost, and quality
- Establish individual KPI’s and operations metrics and report on progress, achievements, and associated business results
- Proactively recognize and solve challenges affecting current and future ability to achieve production objectives to meet customer needs
- Demonstrable experience supporting lean/continuous improvement strategies and additional best-in-class manufacturing techniques to drive competitive advantage in quality, cost, and schedule.
- Proven track record of successfully building and nurturing multi-level client relationships
- Be extremely organized with ability to juggle multiple project deadlines effectively and prioritize tasks
So if you’re a great communicator with a can-do attitude, you have a passion for the aviation industry, comfortable in a fast-paced environment and you know how to take on a consultative approach to business challenges – you might just be the missing piece of the puzzle.
If interested and would like to be considered for this role, please select “Apply” now.
JOB REQUISITION FORM
Job Description
Job ID
2021
Job Name
Customer Accounts Representative
TAT Company
TAT Limco
Location
Tulsa, OK USA
Category
TAT Limco
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